Customer Service

Breeze Advisor - Serve Churches, Work from Home, and Love your Team

Grand Rapids, Michigan   |   Full time

We’re accepting applications of excellently qualified people interested in joining our team. While we may not be actively hiring right now, we anticipate ongoing Support Advisor recruitment to match the growth of Breeze. Both part-time and full-time positions may be offered. 

Who is Breeze? 

We are a cloud-based software company making Church Software Simple. We strive, with everything we do, to be the world’s easiest web-based church management software for small and mid-sized churches. Breeze is used by 5,000+ churches to organize people, track giving, manage events and more. 


Our owner and founder resides in Grand Rapids, MI with a team of 29 servant-minded, ministry-loving, Breeze enthusiasts working alongside him from 16+ states throughout the U.S.  Breeze Story 

Breeze’s Core Values

We try to embody these core values with every customer and peer interaction we have. 

  1. Hustle | Your drive and tenacity to get things done is unstoppable. You struggle sleeping when projects are half-finished. You can’t focus on anything else when you haven’t completed a task. You’ll do whatever it takes to cross the finish line.
  2. Resourceful | When you don’t know an answer, you know how to find it. When there’s not a solution, you make a solution. You have the creativity it takes to find a way to get the job done.
  3. Social Savant | You’re great with people. You can empathize and connect with them on a relational level. Your emotional intelligence is spot on, allowing you to know exactly when to open your mouth and when to close it and simply open your ears.
  4. Servant-Minded | Your focus is on making others successful.  You're not worried about who gets the credit. You're humble and able to admit and take responsibility when you drop the ball, learning from the experience to improve next time.

Breeze’s Guiding Principles 

These principles guide every business decision, structure change, and policy implementation… 

  1. Global Domination with the goal of serving every small to mid-sized church on the planet
  2. Be a place that people love to work 
  3. Longevity as the stable and guiding approach to strategy and long-term decision making

Day-to-Day Work Life

Your daily work is focused on creating an outspoken fan club for Breeze!

  • You will consult with customers, drawing on your experience, to help them determine if Breeze is the right fit for their church. Answering anything from pricing questions to providing sales demo presentations.
  • You will help Breeze customers learn and navigate the functionality of the software features. 
  • You will spend at least 80% of your scheduled shift on the phone, screen sharing or answering customer email. 
  • You will flip between multiple resources (apps, documentation, peers, testing, etc) to help customers find solutions to their end goals.
  • You will test within the software to determine the source of customer issues. Identifying training needs, feature enhancement suggestions or software bugs.
  • You will make "how-to" video directions for customers. 
  • You will interact with an extremely social set of co-workers via slack - collaboration is strong around here and the pace is fast!
  • You will receive and provide weekly feedback during a 1:1 meeting with your team lead.

Keys to Success


  • You are confident and highly relational.
  • Relationship building is important to you and comes naturally to you.
  • You are self-directed and committed to your job, answering calls and emails not just to get the job done but to truly help the church staff accomplish their goals.
  • You have great writing skills with the ability to deliver directions in a concise manner.
  • You are aware of how your performance affects the team and you pull your weight.
  • You are solid technically, not just in one software package but in all areas of internet technology, spreadsheets, database management, email, text, graphics, file types, file sharing, etc. 

Ideal Team Member

Personal Traits

  • We want to work with good people as much as you want to work with good people. You must embody the core values listed above. Servant-minded, hustle, resourceful and social savant. 
  • With your hustle, you will stop at nothing to help co-works and customers get to their job done. 
  • As a social savant, you embrace the fun and the difficult as if everyone is your friend. 
  • Your servant-minded attitude is always looking at situations from other perspectives. You are willing to accept differences and feedback with the goal of growing as a team. 
  • You have a natural resourcefulness to you that makes you willing to give anything a go. And, are able to use co-workers as a resource when needed.

Required Experience

  • 3+ year(s) of customer support, training or ministry experience.
  • You have a superb knowledge of the web and internet and how they work. This includes experience with browsers, browser settings, IP addresses, internet service providers, wi-fi and network connectivity. 
  • You can install and uninstall various software and know how to walk someone less technical through the process. 
  • You have strong Excel skills and know how to download, save and work with different file types. 
  • You have experience supporting others, on some level, with a web-based software used in a professional environment. Basically, you've helped people navigate through technology in a competent way.

Desired Experience 

  • Experience using Breeze or another Church Management System
  • Remote work experience
  • Ability to create “how to” support videos with clear and concise navigational direction

Availability 

  • Part-time (25 hours per week within 3 days) or Full-time (40 hours a week). 
  • You must be available to work scheduled hours between Monday - Friday from 8am-6:30pm ET in a quiet and uninterrupted environment. This is a scheduled call center position. 
  • Available for a 1.5-hour company meeting every Thursday morning at 9:05am ET.

Office Requirements 

  • Reliable access to an appropriate work location where you can take phone and video calls, record high-quality video and audio without interruption, distraction or background noise.
  • Strong and stable broadband internet connection that can handle simultaneous Voice Over Internet Protocol (VOIP) calls, streaming video and comparable high-bandwidth applications (typically, 10 Mbps download/3 Mbps upload at a minimum.) 
  • System Requirements

Compensation & Benefits

You’ll start at $15 per hour during the initial 3-month training phase. After that time, we’ll move you to $16 per hour with growth potential from there. 

Part-Time Benefits (less than 40 hrs average/week) 

  • Paid Jury Duty Leave
  • Up to 6 weeks paid Maternity or 2 weeks paid Paternity Leave
  • Compassion Leave for the death of family member or close friend
  • Employer Contribution to Retirement Plan (upon eligibility)
  • All Expense Paid Company Retreats (2018 was at Floridian Mansion and Disney, 2017 was on a Cruise Ship to the Bahamas)
  • Multiple paid virtual social event breaks throughout the week
  • Paid Breaks and Lunches (depending on shift length)

Full-Time Benefits

  • Medical and Dental 
  • 3 Weeks Paid Time Off (PTO)
  • 9 Paid Holidays (New Years Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Thanksgiving Friday, Christmas Eve (1/2 day), Christmas Day)
  • Paid Jury Duty Leave
  • Up to 6 weeks paid Maternity or 2 weeks paid Paternity Leave
  • Compassion Leave for the death of family member or close friend
  • Employer Contribution to Retirement Plan (upon eligibility)
  • $50,000 Life Insurance for you, $10,000 for spouse, and $5,000 for each child (paid by Breeze)
  • Accidental Death and Dismemberment Coverage (paid by Breeze)
  • Short and Long Term Disability (paid by Breeze)
  • All Expense Paid Company Retreats (2018 was at Floridian Mansion and Disney, 2017 was on a Cruise Ship to the Bahamas)
  • Multiple paid virtual social event breaks throughout the week
  • Employee Assistance Program (EAP) for complimentary professional mental health counseling, nutrition, and legal advice
  • Paid Breaks and Lunches (depending on shift length)

If you’ve applied for this position within the past 18 months, there’s no need to reapply – we already have your application.

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Professional Experience

Technical Experience

Read the list of Technical Tasks below, then select the number of tasks you have personally completed.

  • Installed an OS
  • Installed Software on PC or Mac
  • Installed a Printer
  • Successfully troubleshot through printer connection issues
  • Connected a Computer to an Ethernet Connection
  • Cleared Browser History/Cookies
  • Force-Closed/End-Tasked a Hung Software
  • Disabled a Browser Plugin
  • Run a Speed Test on an Internet Connection
  • Fixed or explained internet connection issues to someone else successfully
  • Embedded anything on a web page
  • Shared files through a file sharing service
  • Successfully set up and run a video meeting (with 1+ ppl)

Remote Work Experience